Updated Shipping & Returns

SHIPPING DETAILS:

Please read this in detail so you aren't confused with how we ship our products.

• We are only a team of 3 guys doing everything. I (Josh) do pretty much all the communication outside of Leaha (my assistant) who helps with emails and messages. We do our very best to keep up in this Amazon world and I'm constantly investing in new equipment to speed the process up with the increased customer based. We are speeding up every week.
• We generally try and ship products in 1 to 3 days, but we take Wednesday and Sundays off from the office. Sundays we still try and get back to messages, but Wed we are completely shut down outside of the website being active.
• Sometimes we run sales and ads to help with the price as much as we can, but this can cause a delay in shipping, we try and keep everything to under a week no matter what and we just received new equipment to ensure our Salt and Powders can be done generally in 1-2 days and shipped.

WHEN WE START YOUR ORDER:

• We make literally everything to order, we do not make thousands of packages so they can sit and oxidize, reducing the shelf life. We want you to have the freshest, most potent, product we can deliver.
• We automatically send tracking when we make the label, when it's out for delivery and when it's been delivered.
• When you see your label made, it does not mean the delivery date you see then is when it will show up. Because we are a small team I make the labels in batches and then we work on the orders. Sometimes the quick orders are out in a day, but please check your tracking number to ensure you are seeing the most up to date information.

IT IS NOT UNCOMMMON FOR YOUR PACKAGE TO SAY "DELIVERED" AND FOR THEM TO DELIVER IT THE NEXT DAY OR FOR THEM TO BE HOLDING YOUR PACKAGE AT THE POST OFFICE. I have no clue why they do this to us now, but a lot of things changed in shipping this year.

• If your package says "Delivered" and it hasn't been, please do not write us asking what is going on, it will not get you any answers your tracking number hasn't already told you.
• I cannot call the post office or other shipping services on your behalf, you must call because it is in your name.
• Before writing us, call the post office and give them your information and tracking. They will let you know what happened with your package or if you are there.
• If the package is lost they must initiate a trace on it to let us know you aren't going to recieve it.
• If and only if they say they cannot find it first, then I can start a claim here and send you a new package. We are very good about this and will not haggle you to get a new package, we just ask that you have followed these steps before writing us as we cannot do anything to help you until you have called the service we shipped your package with. We appreciate your support on this.

RETURNS:

WE DO NOT ACCEPT ANY RETURNS OF ANY KINDS, ESPECIALLY WITH GROUNDING KITS AS THEY ARE MADE CUSTOM TO YOUR BODY AND CANNOT BE USED FOR SOMEONE ELSE. POST C-19 WE WILL NOT RISK HAVING ANYTHING COME INTO OUR FACILITY THAT HAS BEEN IN SOMEONE'S HOME.

This does not mean we will not replace a damaged package or product, or replace the package if it has been lost. We are simply talking about getting product and then deciding you want to return it; we will not accept anything like this under any circumstances and want you to know that before purchasing.